Returns and Refund Policy

As an Australian consumer, you have a legal right to return goods purchased from a business and to obtain a repair, replacement or refund if the goods:

  • Are faulty or develop a fault within a reasonable period of time after purchase;
  • Are not fit for their purpose;
  • Don’t match the seller's description or sample;
  • Are of unacceptable quality;
  • Fail to meet other mandatory consumer guarantees under the Australian Consumer Law.

The remedy available to you will depend on whether the problem is a ‘major’ or ‘minor’ problem.

For major problems, you can choose to:

  • reject the goods and obtain a refund;
  • reject the goods and obtain an identical replacement, or one of similar value if reasonably available; or
  • keep the goods and receive compensation for the drop in value (if any) caused by the problem.

If the problem is minor in nature, you cannot reject the goods and cannot demand a refund. However, you can request the repair of the goods and the seller may:

  • provide a refund;
  • replace the goods;
  • repair the goods or return the goods to the manufacturer for repair. If the cost of repair is more than the value of the goods, a replacement can be offered instead.

As outlined in the Terms of Use, when a buyer places an order, they enter into an agreement to purchase from the seller and not from Vinium. As such, to exercise these rights, the buyer should contact the seller and may be required to return the goods and to provide proof of purchase.

Please note: The buyer must not have caused or contributed to the failure of the goods, for example, by damaging or misusing the goods. 

Sellers may state their returns policies for the items they offer for sale on WithWine. Returns policies may provide buyers with other rights to return goods, for example, if you make an incorrect choice or change your mind.

However, sellers are not required by law to accept returns for incorrect choice or change of mind, so it’s important to examine the seller's returns policy carefully before you buy the item. This will help ensure that you have a satisfying buying experience.

Remember, your rights to a return, replacement or refund for faulty or non-compliant goods are in addition to any other rights under the seller’s returns policy or any warranty that comes with the goods. 

The seller’s return policy, if they have included one, can be found before placing your order within the Shipping section of the Order Summary. You may also view it on your receipt.

Last updated 16 Dec 2014